Enabling diabetic people to manage their glucose levels based on their present health status.

Team

2 UX Researcher
2 UX Designer
1 Mentor

Role

Researcher
High Fidelity Visual Design
Usability Testing

Timeline

8 Weeks
August 22' - Oct 22'

PROBLEM

Sudden lifestyle changes and increase in the rate of chest pain, heart attack, stroke and narrowing of arteries in diabetic people.

Immediate increase and decrease of glucose level can make an individual closer to death. This can cause a person to short and long term illness. Over time, high blood glucose levels can damage the body's organs.

SOLUTION

Assisting people in managing their diabetes.

We believe in making a positive influence and improving people's health, we created this application to help people with diabetes stick to their daily routines and trust our application to better serve them. 

DESIGN PROCESS

Break down of our creative process & experience.

Establishing a design process helps increase team cooperation, the quality and speed of your design work, and making final designs more likely for us - especially for our end users.

INITIAL THOUGHT IN MIND

" How can we help diabetic people, to maintain their health. "

INITIAL DISCOVERY

Research phase

WHAT REPORT SAYS

" Diabetes effects 29.1 million people around the globe, or approximately 1 out of every 11 people. "

" A report from the journal Diabetic Medicine has estimated that by 2035, diabetes will cost the NHS £17 billion a year. "

" Diet, exercise - reduce diabetes, heart disease by 75%. "

WHAT ARE WE TRYING TO SOLVE

Diabetes isn't the problem - its management is.

According to the Centers for Disease Control and Prevention (CDC), scientifically proven to improve management practices among people with diabetes, lowering the risk of complications and improving health outcomes.

' Diabetes ' isn't the problem - its management is

WHY IS THIS A PROBLEM

Turns out to be 3 main reasons,

After analyzing all the research data from secondary research, we found few insights about the diabetic people. These insights were based on where these people faced problem.

Shortage of Resources
Lack of Self-Control
Lack of Support

Turns out to be 3 main reasons,

WHERE WAS THE CURRENT TECHNOLOGY

Unfortunately, despite continuing advances in technology for monitoring blood glucose levels and administering therapy, patients still find it exceedingly difficult to keep their glucose levels under control.

70%

People use Continuous Glucose Systems and additional devices

88.2%

People consume oral insulin medications, or a combination of both to treat and control diabetes

23.7%

People ignore or don't know they have diabetes.

KNOWING OUR COMPETITORS DEEPLY

We got to know that DEXCOM company was top in developing the product for diabetes.

Hence, to gain more insights we interviewed Dr. Jane via zoom call (Researcher in DEXCOM). The goal of this interview was to gain perspective from someone working in research field that is trying to solve the same problem, and figure out how our design could potentially join forces with the current existing products.

Dexcom uses the Continuous Glucose Monitor system that is attached to body for tracking
Dexcom provides an app to get updates and track glucose level patterns
Dexcom is integrated with top companies to provide advance diabetes treatment

WHOSE PROBLEM ARE WE SOLVING

Users who are in need of consistent engagement.

We sent out a user survey and interviewed 10 diabetic people along with the users who were pre-diabetic to gain more insights. The results we got were same and users expected us know all the problems and worries they go through.

I'm not able to take medications in time and every time.

I have to set a reminder.I have to always track my glucose so that it remains maintained.

Its hectic for me to go to doctor and get medicines and insulin if glucose is higher.

After getting diabetes, I went through eye surgery and currently facing lot of side effects which are unberable.

  1. Learn as much as possible about my potential users
  2. Understand current solutions and the competitive landscape
  3. Determine if and how I can leverage new technology and innovation

BUILDING CONCEPTS

Problem definition & ideation

At this stage it was time to re-define my goal and narrow down its scope based on the insights I gained from users. Because of the short timeline for this exercise, I chose to focus on a single feature.

HOW COME WE OVERCOME THESE CHALLENGES

REDIFINING PROBLEM STATEMENT

How might we help users to maintain their diabetes by keeping a track of glucose level?

PROBLEM AND OPPORTUNITY SPACES

How are we going to address the problem spaces in our designs?

By connecting the gap between the existing technologies and users needs we filtered various features which can be useful and applied in our further process.

Getting in detail of what can our app provide to address the problem.

The idea

A combination of exercise + diet according to current health status.

By connecting the gap between the existing technologies and users needs we filtered various features which can be useful and applied in our further process.

Getting in detail of what can our app provide to address the problem.

  1. Start planning a trip early so that they can be prepared when they feel ready to start traveling again and make the most out of their travels
  1. Find and bookmark interesting articles on their destination so they can easily come back to them later
  1. Browse accommodations and bookmark potential options so they can easily return to them later when they are ready to book
  1. Invite other people to view and collaborate on trip planning

DESIGN

Brainstorming ideas

SETBACKS + A NEW DIRECTION FOR ACCOUNTABILITY

Initially, we spent two weeks experimenting with three alternative approaches: augmented reality, virtual reality, and an app solution. However, after considering the impacts, We decided that utilizing augmented or virtual reality on a regular basis may be more of a burden than a benefit.

Because the same effects can be done with a simple smart phone app, we chose an app as our final solution platform.

User flow

We wanted to be realistic in what I could achieve given the time limitations, so we decided to focus the solution on 3 aspects of maintaining diabetes.

SOLUTION

Wireframing, visual design & prototyping

This section demonstrates the designed solution, from low-fidelity wireframes to a high-fidelity prototype. Figma was used as the design tool.

Low-fidelity wireframes

We designed some main screens wireframes that focused on users goals and would allow them to:

  1. Get every month notification to track glucose.
  2. Based of the tracked glucose get updates on exercise and food intake.
  3. Follow daily or 3 days per week schedule.
  4. Successfully feel the change in glucose level.

The final designs

All of these elements finally come together in the final designs.

Connecting Glucose meter

Exercise motivation

Tracking glucose record from connected glucose meter and according to this data providing users with exercise challenge with friends for motivation.

Tracking food intake

Based on reading of glucose level, users will be provided with daily intake calories of food which will help in maintaining their lifestyle.
AI Model to get calories intake
Increased rate of knowledge

Educating our users

Providing various kinds of information in form of articles & videos to keep users updated and what they can do.

USER TESTING

Validating the solutions concepts

REDEPLOY THE STATISTICS GRAPH TO HOMEPAGE

Problem: Users felt that they should be knowing at which stage they are of particular day task and how many more they need to do it.

Solution: Adding this feature to home screen so that it is easily visible to users and can plan accordingly for the day. This will also increase the consistency and visibility of the task functions and reduce the users search time.

REDEPLOY THE STATISTICS GRAPH TO HOMEPAGE

Problem: Users felt that they should be knowing at which stage they are of particular day task and how many more they need to do it.

Solution: Adding this feature to home screen so that it is easily visible to users and can plan accordingly for the day. This will also increase the consistency and visibility of the task functions and reduce the users search time.

CONCLUSION

Project learning

-  Learned how to cooperate with different UX designers team mates and highly experienced mentor, how to exchange ideas and give feedback to each other.

-  Improved abilities of navigating ambiguity and defining scopes by thinking of pain points from user's perspective, rapidly iterating design solutions with target users, and keep communicating with teammates constantly.

MEASURE SUCCESS

Satisfaction level of users.

80% of the users retained with good experience.

Higher rating

Received 4 out of 5 rating as per the survey conducted.

High usage of food tracking

More heat maps were seen in this feature.

NEXT STEPS

Partner and sponsorship with government grant team to bring this project in market and get more iterations in the future, as we do believe in the positive impact it will bring in diabetic people and help them to maintain glucose levels.

The One Stop Shop.

The ecommerce platform of tomorrow. Start your free 14-day trial today.

TEAM

3 Designers and 1 Mentor

DURATION

6 Weeks

PROBLEM
CHallenge
research
define
design
Solution
testing
Next steps

RESEARCH

INITIAL DISCOVERY

What report says "

" Diabetes effects 29.1 million people around the globe, or approximately 1 out of every 11 people. "

" A report from the journal Diabetic Medicine has estimated that by 2035, diabetes will cost the NHS £17 billion a year. "

" About 283,000 Americans under age 20 are estimated to have diagnosed diabetes, approximately 0.35% of that population. "

WHY IS THIS A PROBLEM?

Turns out that there were 3 main reasons

Shortage of Resources
Lack of Self-Control
Lack of Support

WHERE WAS THE CURRENT TECHNOLOGY?

Unfortunately, despite continuing advances in technology for monitoring blood glucose levels and administering therapy, patients still find it exceedingly difficult to keep their glucose levels under control.

70%

People use Continuous Glucose Systems and additional devices

88.2%

People consume oral medications, insulin or a combination of both to treat and control diabetes

23.7%

People ignore or don't know they have diabetes.

WHICH UX METHODS WE APPLIED AND WHY ? 

We got to know that DEXCOM company was top in developing the product for diabetes.

Hence, to gain more insights we interviewed Dr. Jane via zoom call (Researcher in DEXCOM). The goal of this interview was to gain perspective from someone working in research field that is trying to solve the same problem, and figure out how our design could potentially join forces with the current existing products.

Dexcom uses Continuous Glucose Monitor system attached to body for tracking
Dexcom provides an app to get updates and track glucose level patterns
Dexcom is integrated with top companies to provide advance diabetes treatment

SUMMARIZING RESEARCH / KEY TAKEAWAYS

PROBLEM AND OPPORTUNITY SPACES

How are we going to address the problem spaces in our designs?

By connecting the gap between the existing technologies and users needs we filtered various features which can be useful and applied in our further process.

Getting in detail of what can our app provide to address the problem.

Two new studies found that exercising 30 minutes a day reduces your risk of diabetes by 25 percent, and walking for 10 minutes after meals lowers your blood sugar by 22 percent.

Regular exercise and keeping a track of food intake is what we come up with and processed further for final product.

Providing them with exercise challenges

Making users engage in these challenges with the help of others who are going through similar experiences. This will not only keep them motivated, but they will also enjoy doing it with their friends and relatives.

Use of AI model to Keep track of food intake

Users will be given a meal intake quantity based on their current glucose level, that they can follow.

Educate them

We wanted to create a solution that can help users to know what they can do while tracking the glucose level.

DESIGN

SETBACKS + A NEW DIRECTION FOR ACCOUNTABILITY

Initially, we spent two weeks experimenting with three alternative approaches: augmented reality, virtual reality, and an app solution. However, after considering the impacts, We decided that utilizing augmented or virtual reality on a regular basis may be more of a burden than a benefit.

Because the same effects can be done with a simple smart phone app, we chose an app as our final solution platform.